Shipping and Refund

🚚 Shipping and Refund Policy

Effective Date: APRIL 26, 2025

At Pasmassentials, we are committed to making sure your order reaches you safely, quickly, and in excellent condition.
Please review our Shipping and Refund policies below:

Shipping Policy

Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

  • Delivery typically takes 3–7 business days within the Philippines, depending on your location.

  • For provincial areas, delivery may take a little longer due to courier schedules.

Shipping Fee

  • Shipping fees are calculated at checkout based on your location and courier choice.

  • We occasionally offer FREE SHIPPING promotions — stay tuned!

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • You can track your package through the courier’s official tracking page.

Shipping Issues

  • Pasmassentials is not responsible for delays caused by courier services, weather disruptions, incorrect addresses, or other events beyond our control.

  • Please double-check your shipping information before placing your order.

Refund and Return Policy

All Sales Are Final

Due to the nature of our product (personal care and hygiene), all sales are final and non-refundable once the order has been shipped.

We cannot accept returns or exchanges for change of mind or personal preference.

Damaged or Defective Products

If you received a product that is damaged, leaking, or defective, we are here to help!

  • Please email us at [Insert Email Address] within 3 days of receiving your item.

  • Include your order number, a photo of the damaged/defective product, and a brief description of the issue.

Upon verification, we will offer:

  • A replacement product at no additional cost, or

  • A refund if the item is no longer available.

Conditions for Replacement

  • Claims must be made within 3 days from the date of delivery.

  • The product must be unused, except for discovering the defect.

  • Pasmassentials reserves the right to deny claims that do not meet our policy.

Contact Us

If you have any questions about Shipping or Refunds, please contact our Customer Care team:

📞 Phone: +639475426733
📍 Address: Unit 402, One Burgundy Plaza 307 Katipunan Ave., Loyola Heights, Quezon City, Metro Manila, 1108 Philippines